Lunar Bank

Do you need help with your Lunar-app? Or do you wish something to be different? Please know, that you can always write to our Support Team directly through the chat function in your app, send an email to hello@lunar.app, or give us a call.

If you have a complaint, you can send it to klage@lunar.app.

If you want, you are also welcome to send your complaint by traditional mail to: Lunar, att: Klageansvarlig, Hack Kampmanns Plads 10, 8000 Aarhus C.

Lunar Block

Do you need help with your Crypto? Or is there something you wish was different? You can always call our Support Team or write to us via the chat function in your app.

If you have a complaint, you can send it to klage@lunarblock.app.
You are also welcome to send your complaint by letter to: Lunar, attn: Complaints Officer, Hack Kampmanns Plads 10, 8000 Aarhus C.

It is important that you fill out the form found in the PDF below and include it in your email. If you are unable to fill out the PDF and attach it to your email, it is important to include the following information you find in the PDF in your complaint:

TEMPLATE: https://cdn.prod.lunarway.com/document/Template+for+the+submission+of+complaints+-+ESMA.docx.pdf

The complaint responsible in Lunar Block is the CEO of Lunar Block. And the daily handling of complaints is outsourced to the Legal department of Lunar Bank.