Get answers to your questions below.
Need help?
We're here to support you.
Top questions right now.
Top questions right now.
Browse categories.
Browse categories.
Transfers & transactions
Plans and prices
Get started
Security and Privacy
Other Features
Chat with us and get answers to your questions.
Already a Lunar customer?
Get personalised help through the chat in the app.
Not a Lunar customer yet?
Get answers to general questions right away.
Need further assistance?
Call us.
Phone: +45 70 71 68 69
Customer service opening hours:
Weekdays: 9-17
Email us.
Email: Support@lunar.app
(Note that response time may be quicker if you contact us through our online chat instead)
Blocking your card out of opening hours?
If you can't access our app, you can still reach us outside of our regular opening hours to block your card or temporarily freeze your account. If you need to block your card and don't have access to the app, call us on +45 70 71 14 88.
Please note: This number is only to be used for blocking or temporarily freezing your account. You can find information on how to block your card directly in the app, here .
Frequently asked questions.
What is Lunar?
We're a 100% digital bank with no physical branches. Built to help you manage your money smarter and easier.
Since our founding in 2015, our mission has been to challenge and improve the traditional banking sector. Or, in other words: To create a better banking experience – always focusing on our users' needs."
We have our banking license in place and are supervised by the Danish Financial Supervisory Authority, like all other Danish banks. Your money is covered by the Guarantee Fund up to 100,000 EUR (approx. 750,000 DKK).
What are the benefits of Lunar being a digital bank?
How fast can I get started with Lunar?
Do I need to switch banks to get Lunar?
Does Lunar offer a basic deposit account?
How safe is it to use Lunar?