Ever wished you could get instant, personalized support from your bank, available 24/7, without waiting in a phone queue? Now, you can. Say hello to our new AI Voice Assistant, a game-changer in how you experience banking with us.

Imagine being able to have natural, flowing conversations with a voice assistant that’s always available, can handle interruptions, repeat information, and adjust the pace to match your needs. Remember when we launched our in app AI Assistant? You can read about it here . This is the next step in enhancing customer service enquiries, ensuring that everyone who prefers speaking with an agent or feels they need extra support navigating digital tools feels supported.

To start, we're launching this in a beta phase for select customers with early access to gather feedback and refine the service.

See the demo video here:

Pioneering a new standard in customer service

We’re incredibly excited to be the first in European banking to introduce this technology. Our AI Voice Assistant goes beyond traditional voice support systems by using a voice native AI model instead of the traditional voice-to-text-to-voice approach—designed to revolutionize the customer experience, creating smoother, more intuitive interactions and enabling a more personalized banking journey for everyone. The AI Voice Assistant will immediately offer:

• 24/7 Availability: Providing assistance around the clock with no queue times.
• Instant Responses: Faster solutions to common banking queries.
• Personalised Guidance: Patient, tailored interactions with users, guiding them through tasks step-by-step.
• Enhanced Accessibility: Benefiting a wider demographic, including those less familiar with digital banking.

The power of AI—for everyone

What sets our AI Voice Assistant apart? It’s designed with you in mind. From professionals needing real-time financial insights to someone just getting started with digital banking, we’ve built this assistant to be accessible, adaptable, and inclusive. This is not just about making things easier—it’s about making banking smarter.

AI Voice Assistant is just one example of how we adapt to meet your needs faster than traditional banks. No physical branches, no barriers, just smarter banking. We believe that everyone deserves access to cutting-edge financial tools that help them thrive financially.

Your privacy is our priority

We have designed our AI Voice Assistant with robust security features to ensure privacy and security of user data. From in-app authentication to ensuring that identities are verified before any personal information is shared, we’ve built this to be as safe and secure as any human interaction.

What’s next?

This is just the beginning. Over time, we expect our AI Voice Assistant to handle up to 75% of all customer queries, improving efficiency and streamlining support. But we’re not stopping there. As the assistant evolves, so will its capabilities in offering deeper, more personalized insights to help you bank smarter.

Stay tuned as we continue to innovate and create the best everyday bank in the Nordics. We’re excited for you to be part of this journey towards a more personalized, inclusive financial future. Let’s shape the future of banking together.

The GenAI Native Voice Assistant does not provide financial advice and aligns with Lunar's overall AI governance approach.