1. What can I ask Lunar AI Assistant?

A: Ask Lunar AI Assistant anything about your finances and money in general. Lunar AI Assistant is not a financial advisor, so it can’t give you advice on making specific investments.

2. How can I get the most out of Lunar AI Assistant?

A: As your personalised financial assistant, Lunar AI Assistant gets better the more data it has on your transaction activities. Get the most out of it by using Lunar for everyday banking and managing all your personal finances through us.

3. What are the most common examples of how Lunar AI Assistant can help me?

A: If you are doing your daily banking with Lunar, then Lunar AI Assistant can make it easier to set and achieve your savings goals, give you a better view on your personal economy, provide simple reports on your spending, and more.
If you don’t use Lunar for your daily banking needs yet, then Lunar AI Assistant’s capabilities will be more limited. However, Lunar AI Assistant can still help you by providing answers on how much others like yourself spend across different categories, or by quizzing you on your financial knowledge.

4. How can Lunar AI Assistant help me save time and effort in managing my finances?

A: Lunar AI Assistant can give you all the information you need about your finances so you can bank smarter.
From transaction history, to tracking your spending, to customised expense reports and monthly expense summaries.
While Lunar AI Assistant can’t provide financial or investment advice, it can provide you with information on popular stocks and investments within your portfolio.
Lunar AI Assistant’s features are constantly evolving, so check back often to get the most value out of your money.

5. How can Lunar AI Assistant enhance my banking experience compared to old-school banking?

A: Lunar AI Assistant is the future of banking and financial empowerment, and our aim is that it will set a new standard in banking by making personalised financial assistance available for everyone, 24/7.
In previous years you would have gone to a physical bank branch for answers about banking. With Lunar AI Assistant, enjoy a better overview of your finances so you can make smarter decisions – and simplify your relationship with money. With Lunar, you’ll also get personalised financial assistance, whenever and however you need it.

6. Which languages does Lunar AI Assistant speak?

A: You can talk to Lunar AI Assistant in Danish, Swedish, Norwegian and English.

1. Limitations: what questions is Lunar AI Assistant unable to answer?

A: Lunar AI Assistant does not provide investment or financial advice. It also does not have real-time access to the internet, although it can look up prices for your goals on e-commerce stores in Scandinavia.
Lunar AI Assistant is to be used for general financial questions, and is intended for informational purposes only. Use at your own discretion. Verify information and consult experts when making financial decisions.

2. Can I customise or personalise the way I interact with Lunar AI?

A: At this stage, Lunar AI Assistant can’t be personalised. We are constantly working on adding more capabilities to the tool, however, so keep checking back for updates.

3. When will voice capabilities be added to Lunar AI?

A: A voice activation feature is in development and will be launched when it’s ready.

1. Which AI model or technology powers Lunar AI Assistant?

A: Lunar AI Assistant is powered by OpenAI’s GPT API technology. Your financial data stays with Lunar and will not be shared with any third party.

2. How often is Lunar AI Assistant updated with new features and capabilities?

A: As of 2024, we have rolled out updates on a monthly, almost weekly basis. Lunar AI Assistant features are constantly evolving, so check back often to make sure you get the most value.

3. What security measures are in place to protect my information when using Lunar AI Assistant? / How does Lunar AI Assistant ensure the privacy and security of my data?

A: The security of your data and your money is of the utmost importance to Lunar. Your financial data stays with Lunar and will not be shared with any third party. Additionally, we are constantly reviewing our processes and technologies to ensure additional levels of security so we can continue keeping your money and data as safe as possible.

4. How can I provide feedback or report issues?

A: Rate every conversation thumbs up or down to provide feedback to Lunar AI Assistant.

5. What measures are in place to prevent Lunar AI Assistant from providing biased or discriminatory responses?

A: In addition to using an AI model that has been developed with safeguards to ensure results are unbiased, Lunar has included additional proprietary safeguards as part of Lunar AI.