Why does it say I have insufficient funds available, when I have money on my account?

The reason it says you have insufficient funds is likely due to the fact that there automatically is reserved an amount on your account. The reserved amount covers you, so that you can afford to sell the share again, or sell the shares you already have.

Neither Lunar or Saxo have the possibility to see what the reserved amount is, it adjusts all the time.

If you either transfer more money to your investment account or buy less shares, the trade will go through.

How will my shares be taxed? 

Lunar handles the reporting to SKAT. You will be taxed 27% on the first 55.000 DKK and afterwards it’s 42%.

How do I close my investment account? 

If you wish to close your investment account, you must contact support and request the investment account closed in writing.

Why can’t I find the share I want? 

Lunar Invest offers at the time a selection of shares, which will grow bigger and bigger with time. If you have any special requests, you are more than welcome to contact us. Our support team will let the people from Invest know and they will take it into consideration.

Can I move my depository of shares to another investment platform?

If you want to move your depository to another investment platform, you have to start the process yourself in SaxoTraderGo.

I'm already a customer at Saxo, can I use Lunar Invest?

The account you already have is separate from Lunar Invest and must therefore be seen as two different accounts.

There has been a Corporate Action, what do I do?

When a Corporate Action happens, you will receive an email from Saxo about this. You must go to Saxo’s platforms and participate or read more. There will be a guide in the email you receive.

Are my shares registered?

It usually happens automatically. Unfortunately we don’t have the option to check if the shares are registered, but would love to help you get them registered. Simply contact our support in the chat and request it.

How do I get my profit paid out?

When a company chooses to pay out profit to the shareholders, it will be paid out to the investment account.

What does Lunar Invest offer?

Lunar has made it easy and simple to trade shares. In collaboration with Saxo, we can offer you a regular account for trading.

Lunar doesn’t offer a share savings account.

What’s the difference between a share and ETF?

When you buy a share you buy a part of a company. Shares are traded on the share exchange, where supply and demand dictates the price on the share. 

ETF stands for Exchange-Traded Fund and is traded on the stock exchange in the same way as shares. When you buy an ETF you buy a part of fund, who owns a lot of shares in different companies. In that way you can diversify your portfolio without having to invest in many individual companies.

When will my transfer be completed?

It can take up to 3 days for the transfer to be completed between your Lunar account and your investment account.

Can I move my depositories to Lunar Invest?

If you want to move your shares from another investment platform to Lunar/Saxo, it can only be done if the shares you want to move are offered in the Lunar app.

How do I find the account number for my depository?

You can find the account number for your depository by going to the investment account in the Lunar app. If you press “Details” you will be able to see the account information.

How do I login to SaxoTraderGo?

You can always trade and transfer to/from your investment account through Saxos platform, SaxoTraderGo. To login you need a customer ID and a password.
You can find your customer ID in the Lunar app in the following way:

  • Go to the frontpage “Home”
  • Press “Invest”
  • Press “Investment account”
  • Go to “Details” - Here your customer ID will show.


  • Go to Saxo’s website or through their app called SaxoTraderGo
  • You will get your code by pressing “Forgot password”
  • Now you’ll have to insert your customer ID and the email address connected to your Lunar account
  • Afterwards you’ll receive an email, which will guide you to create a password. 
When will my application get approved? 

The processing time of an application to Lunar Invest usually takes between 1-3 days. The time can be prolonged if we need more information from you.

What does it cost to invest with Lunar 

It costs 19 DKK pr. trade in brokerage up to 50.000 DKK.
Amounts over 50.000 DKK the brokerage is 0,1%.
For foreign shares there is a fee for currency exchange on 0,5% of the shares price.
It is recognized in the price shown on the share.

How do I cancel my investment account?

Contact our Support team via the chat function in your app. You can also give us a call on + 45 70 60 54 54. We can be contacted every weekday from 10 am 9-23pm and 10-17 on weekends.

What is a brokerage fee, and why do I pay it?

You pay 19 DKK in brokerage fee pr. trade.  A brokerage fee is a fee that the broker of the trade takes to complete the trade - this accounts for both sale and buy orders. We have compared with other platforms and tried to dump the brokerage fee as low as possible because we want you to use your money on trading - not fees. 

N.B! Please be aware that with foreign stocks, the brokerage fee is 19 DKK + the currency fee er. 

How do I transfer money to my investment account?

When your application for an investment account is approved by Saxo Bank, you will be able to transfer money from your private account to it. When you transfer money to your investment account, you simply just open your Investment portfolio, and then you click on the icon Insert. Then you fill in the amount you want to transfer. The transfer is only possible from your private account. Therefore, it is a condition that you are a user of Lunar, and that you have the amount available on your account.

Why is the money that I have transferred not on my investment account?

It can take up to 3 working days before the money you have transferred to your investment account gets there. The same applies if you are transferring money back from your investment account to your private account. The reason for this is that Saxo Bank doesn't offer instant transfer, and you are, therefore, only able to make a regular transfer. 

N.B Weekends and bank holidays can add additional days to the transfer

How do I apply for an investment account?

Firstly you have to be a user of Lunar before you can apply for an investment account through Saxo bank. You apply for an investment account by opening the section Products in the app. Hereafter you click on the symbol for Invest. The processing of your application can take up to 3 working days. Additionally, it should also be said that we can not guarantee that you will be approved by Saxo Bank.

What does “The market is closed” mean?

If you see the text "The market is closed" it is the stock market it refers to. To ensure a good experience, we have chosen that it is only possible to buy and sell shares when the stock market is open. If the market for the given stock is not open, the order cannot be placed. As we offer shares from different nationalities, you must make reservations for any time differences.

What does the collaboration with Saxo Bank entail?

When you become a user of our investment feature, you apply for an investment account through Saxo Bank. The entire application process to get an investment account and the actual trading all happens directly in the Lunar app. That is why it is also our Support team that you have to contact if you have any questions.