If you have forgotten your code, you can call customer service and order a new PIN at 70 60 54 54. We are available every day 9 a.m. to 11 p.m. and 10 a.m. to 5 p.m. on weekends.
Yes, it can. Our cards have an NFC chip, which secures contactless payments if the store has the same system installed.
You can only withdraw the amount you actually have on your account, meaning it will not be possible to get an overdraft.
Example: When you buy fuel at a gas station and you use the card before refuelling, a certain amount will be reserved on the card. This will be offset against the actual purchase within a few days. If you pay by card after refuelling, only the amount that you spent will be deducted.
This usually occurs when your card has been close to a magnet. If this is the case, we'll send you a new one. You can call our main number through the app or call: +45 70 60 54 54. We are available every day 9 a.m. to 11 p.m. and 10 a.m. to 5 p.m. on weekends.
A virtual card increases the security of online shopping. The card's CVV code changes every hour. In this way, new transactions that require a CVV code will be rejected. A virtual card exists only digitally. You can easily delete and restore new cards anytime and anywhere, through the app, without affecting your physical card.
As an added security, some companies and brands require the card to be 3D-secured before you can use it. It may take up to 24 hours for your virtual card to be registered as 3D-secured. This happens automatically, so just lean back.
No, the card only exists digitally in your app. Therefore, virtual cards are smart as you can never lose them.
You can have one virtual card for each of your accounts.
It may take from 0-24 hours before you can use your virtual card.
You can use your card right away where 3D Secure is not required. It may take up to 24 hours before the card can be used at sites with 3D Secure.
Yes. If you add your Virtual Card to MobilePay, Netflix or other services, they will be able to complete multiple withdrawals from your card without the latest CVV code. Webshops can also save your information so they don't need a new CVV code either.
You can either reset your virtual card and restore a new - or remove the card information from the specific company through their services, to ensure they can't withdraw money from your card.