Account

Is it possible to have a joint account at Lunar?
Is it possible to get granted overdraft?

No, overdraft is not allowed on your accounts.

Why is the reserved amount higher than the cost of my purchase?

Example: If you buy gas at a gas station, and you use the card before tanking, a reserved amount will be reserved. This happens since the gas station doesn't know the precise amount you are going to use. You will only be charged of the precise amount.

Who can become a customer?

Most EU/EEA citizens with a Danish address can become a customer at Lunar - as long as you are over 15 years old and have a NemID.

How can I delete my account?

Contact customer service using the chat feature on our website or by giving us a call at 70 60 54 54. We are available every day 9 a.m. to 11 p.m. and 10 a.m. to 5 p.m. on weekends.

Can I add payment service agreements to my account?

Yes. You can add payment service agreements with your accounts. Add a payment service agreement in the Payment Service app, by scanning the QR code on your payment card in the Lunar app - or by contacting support.

How do I close my extra accounts?

Contact our support who will help you get the closure started. Remember, you can always change the name and appearance of the account directly through the app, without closing the account.