Account

How can I delete my account?

Contact customer service using the chat feature on our website or by giving us a call at 70 60 54 54. We are available every day 9 a.m. to 11 p.m. and 10 a.m. to 5 p.m. on weekends.

Is it possible to have a joint account at Lunar?

To begin with we are only focusing on the basic functions of an account for one person. However, we expect to add the option of a joint account through our partner bank later.

Who can become a customer?

Most EU/EEA citizens with a Danish address can become a customer at Lunar - as long as you are over 18 years old and have a NemID.

Can I add payment service agreements to my account?

Yes. You can add payment service agreements with your accounts. Add a payment service agreement in the Payment Service app, by scanning the QR code on your payment card in the Lunar app - or by contacting support.

Can I share my accounts with another person?

No, your Lunar accounts are private and can only be used by you. This also applies to your cards, which are also personal.

How do I close my extra accounts?

Contact our support who will help you get the closure started. Remember, you can always change the name and appearance of the account directly through the app, without closing the account.

Can I have an overdraft on my account?

No. Unfortunately you are not allowed to have overdrafts on your accounts.

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